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Course Name : Quality Function Deployment ( QFD ) |
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| Duration: | 2 days | |
| Audience: | Product / Process Teams | |
| Media: | Classroom & Workshop | |
| Prerequisite: | None | |
| Objective: | Identify projects that are applicable to QFD Identify and use tools that improve efficiency of studies | |
| Description: | QFD is a planning tool. It starts with the Voice of Customer (VOC) and then translates it into company requirements reflecting true customer needs. Understanding and using QFD will improve customer satisfaction, eliminate waste and significantly reduce concept-to-customer cycle time. | |
| Contents: |
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| • Three Major Points: VOC/Translation/ Documentation • House of Quality • Kano Model • Customer Surveys • Design Requirements • Technical Benchmarking • Pugh method • Implementation |
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Linkage to ANAND Performance flywheel: |
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| ABLP criteria 3.0: Customer & Market Focus ABLP criteria 6.0: Process Management |
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| Remarks: | This is covered in Black Belt Training |
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